AT YOUR SERVICE: BE THE BEST FOR YOUR GUESTS

There are hundreds of articles out there on how to improve your rating as an accommodation business and give guests the five-star experience they are looking for. From ensuring the description is detailed and accurate, to prompt and characterful responses or leaving hampers and the extra little touches – these articles have the obvious tips covered.  In this article we outline ways you can ‘go the extra mile’ for your guests with the added bonus of earning ancillary revenue along the way!

The good news for you is that there are plenty of businesses that have been created to plug the gaps in the airbnb model that offer amenities and services previously only available at hotels.

We have chosen to focus on four of the most common pain points for short stay owners and cherry picked the best solutions out there that deal with them and make some money.

 

Luggage storage

One of the most common questions asked of accommodation businesses is ‘where can I leave my luggage after check out?’. Not wanting to disappoint customers after such a great stay, operators previously scrambled to accommodate late check outs, often being forced to liaise with cleaners on when the guests could come back and pick up their bags, resulting in an operational nightmare.

Companies like Stasher now have networks of hundreds of hotels and shops in cities worldwide that you can refer your guests to. Your guests simply choose the location that suits them best, books online and then safely stores their bag in the host location. Typically accommodation businesses gain commission on each referral too – so it’s a win-win!

 

Renting children’s equipment

Travelling with young children is no mean feat. Carrying cots, prams and high chairs is not only cumbersome but often leaves you out of pocket when hit with additional airline fees.  Hotels often offer rental of these items whereas short stay businesses have traditionally come up short in this department.

Companies like AirTots offer high quality baby equipment that is available for families to rent for the duration of the trip. They drop the equipment directly at the apartment meaning there is no hassle for tired parents! Each item comes with a digital manual of instructions and they are always on hand to help too.

 

Personalised airport transfers

High end hotels have always offered a personalised car service with chauffeurs from their airport but this is something that short stay businesses have rarely got involved in arranging. Travel to and from the property is clearly part of the guest experience so offering your guests an extra special service will get your bonus points.

Companies like Welcome Pickups offer pre-booked, trained, English-speaking drivers that pick you up from the airport or port for the same price as a regular taxi. They also offer tours of the city in their taxis too! Like luggage storage you will receive commission on every referral too.

 

Guided tours and experiences

Through good contacts, hotels have been able to offer competitive deals on tours and experiences for guests. Concierge desks are often on hand to not only help choose the best tour or activity but book, print tickets etc – making it incredibly easy for guests to make the most out of their trip.

 

Companies like Klook and GetYourGuide have created online marketplaces for tour guides and excursions at the most competitive prices. They offer thousands of products in tourist destinations worldwide and are available to book on your mobile or desktop at the click of a button. From world famous tourist spots like the Eiffel Tower Entry to niche little markets or swimming pools, they have something for every guest.

 

Each company also has an affiliate program which allows you to earn commission on your guests’ referral through a unique link & dashboard. This allows you to give guests great ideas for tours and activities during their stay while also earning a little extra revenue!

 

These are four common problems that service companies can help with but by no means do they form an exhaustive list! From offering guests a chef to their home, to nanny services straight to your holiday home, there are hundreds of options.

 

After you decide which services you would like to provide, we recommend you set up an account with the companies to find out more. Your guest messaging only needs to contain a brief description and a tracking link and then you are good to go! You’ll be earning revenue while giving your guests a five-star hotel experience in no time.

 

Article Author

Catherine Ainsley is Head of Partnerships at luggage storage network Stasher. To find out how your guests can store luggage and make you money visit stasher.com